A recent survey reveals a striking fact: 63% of customers in Indonesia expect a response from businesses in under 1 minute. Even more, 82% will switch to a competitor if their questions are not answered within the first 10 minutes.
For Indonesian SMEs and tourism businesses — from small eateries in Ubud to travel agencies in Lombok — these rising customer expectations are a real challenge. Staff are limited, operating hours are limited, but customer demands never stop.
This is where AI chatbots become a game-changer. They are no longer just advanced technology for big corporations — but a practical and affordable solution now accessible even to small businesses.
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